The Christmas Comet excursion will run on Saturday 25th November 2017. The train will depart Carlisle at approximately 0700, arriving in York at around 1100. The return journey will depart at approximately 1600. This will give you ample time to explore the historic city’s shops and museums, and soak up the atmosphere of its famous ‘St Nicholas Fair’ Christmas markets. (Exact timings to be confirmed at least one week prior to the date of the excursion, when tickets will be posted).
You will travel in style on the diesel-hauled, ten-carriage train, seated at tables of four throughout standard class. Refreshments will be on sale from the buffet car, with some treats being available to pre-book online.
In the first-class section, complimentary hot drinks will be served and an at-seat trolley service will be on hand throughout the journey. The seating in the first-class section is more spacious, with tables of four and two.
A festive atmosphere is guaranteed on board.
Children will receive an activity pack during the journey and Father Christmas, assisted by his happy elves, will drop in to hand out gifts to the children. The child tickets include the activity pack and gift.
Tickets can be purchased online here, or telephone 017683 53200 between 11 am and 2 pm, Monday to Friday.
Can I book over the phone?
Bookings can be made between 11 am and 2 pm Monday to Friday. As we do not accept card payments by telephone you will be sent an invoice with an email, which you can then pay using your debit or credit card.
Can I pay a deposit rather than pay in full when I make my booking?
If you would prefer to do this, please telephone us to make the necessary arrangements. (Full payment will be required by the 11th November.)
Can I get a discount with my railcard?
Concessionary fares or discounts for railcards are not available
What is a child ticket?
Child tickets are available for children aged 5 to 12 years. All children with tickets will receive a present from Santa and an activity pack.
Can I buy a ticket on the day?
All tickets must be booked by 24 November
Am I allowed to bring my dog on the train?
Only guide dogs and other “helping” dogs are allowed
What do the B and F mean on the tickets?
The B and F identify which side of the table you will be sitting. It is not an indication of whether you will be travelling facing forward or backwards. For operation reasons, we do not know in which direction carriages will travel; we are unable to guarantee a forward-facing or backward-facing journey or to allocate seats on a particular side of the train.
What are the seating arrangements?
In the first-class carriages, there are tables for two and tables for four. In the standard class carriages, there are tables for four only.
How do I make sure seats for everyone travelling with me are together?
You are not able to select your seating but every effort will be made to allocate seating together
What are the benefits of First Class?
First class seats are more comfortable and larger than the standard seats. There is also more leg room and higher quality furnishings. Complimentary tea, coffee, bottled water will be available. Complimentary juice drinks will be available for children.
Is the train suitable for a wheelchair user?
Due to the age and construction of the train, it is not possible to board whilst seated in a wheelchair. Non-folding mobility scooters and wheelchairs cannot be conveyed due to the age and design of the carriages. We will be pleased to help passengers of limited mobility provided they can step onto and off the train from the platform and move to their reserved seat with the help of an able-bodied person. Any wheelchairs, walkers or mobility scooters MUST be folded by you and taken onto the train. The folded wheelchair/mobility scooters will be stored at the end of the carriage on in the support coach.
We will do our utmost to assist disabled passengers. Please contact us to discuss assistance which may be required.
Can I bring my bicycle onto the train?
Sorry in view of the limited space available, bicycles cannot be accepted.
Can I bring a pushchair/buggy?
Folding pushchairs and buggies can be accepted but must be folded and carried onto the train. Due to the limited space available, they must remain folded and stored at the end of the carriage in in the support coach.
What are the car parking facilities at the station?
Car parks are available at all the departure stations. Please note there is a charge for parking at most stations. Please be aware that some car parks may be full and you may need to find an alternative car park.
Will my tickets be sent by post or by email?
All tickets will be sent out by Royal Mail approximately one week before the date of the excursion.
Do Under 5’s travel free?
Yes, provided they share a seat with a ticket holder. All children aged 5 to 12 years with a ticket will receive a present from Santa. If you would like an under 5-year old to receive a present, please order a present for them.
I want my child who is under 5 years to have a seat
If you want to seat for your under 5 year old, you can purchase a child ticket (first class or standard). We suggest you add a note to your order to advise the age of the child so that their gift is age appropriate.
Will there be any refreshment facilities on board?
Yes, there is a buffet car selling hot and cold drinks, cold snacks including a range of locally produced tray bakes, biscuits, lager and beer. This will be supplemented by an at-seat trolley service in the first class section of the train only. You can pre-order some drinks on the website.
Are there toilet facilities on board?
Toilets are situated at the end of each carriage.
How long is the journey and how much time can we spend in York?
It is likely that you will have about 5 hours in York but this is subject to confirmation.
What happens if I miss the train?
It is your responsibility to get to the station in sufficient time to board before departure. We do not accept any responsibility for any costs you incur should you fail to board the train.