The shop within the site www.settle-carlisle.co.uk is a marketplace where you can purchase unique goods directly from sellers around the UK. Whether you are looking for handmade or vintage goods or craft supplies, we want you to have a positive experience shopping on this site. Please read on to find out more about your rights, as well as what is expected of you, as a buyer.
Understanding Limitations as a Venue
The Settle Carlisle Railway Development Company Limited provides a venue (www.settle-carlisle.co.uk) for buyers to find, learn about, and enter into transactions with sellers around the world. It is important to note, however, that The Settle Carlisle Railway Development Company Limited is not a part of that transaction. By shopping on www.settle-carlisle.co.uk, you understand that:
You are not buying directly from The Settle Carlisle Railway Development Company Limited, but from one of the many talented sellers on The Settle Carlisle Railway Development Company Limited unless it is one of our own products;
The Settle Carlisle Railway Development Company Limited does not pre-screen sellers and therefore does not guarantee or endorse any items sold on The Settle Carlisle Railway Development Company Limited or any content posted by sellers (such as photographs or language used in listings or shop policies); and
Each seller on The Settle Carlisle Railway Development Company Limited accepts different payment methods and has their own processing times, shipping methods and shop policies.
As a vendor of the community, you have the opportunity to flag an item or a shop that violates any of The Settle Carlisle Railway Development Company Limited policies.
Communicating with Other Shop Vendors
You can use The Settle Carlisle Railway Development Company Limited website to communicate directly with sellers. You may not communicate to customers for the following activities:
Sending unsolicited advertising or promotions, requests for donations or spam;
Harassing or abusing another vendor;
Contacting someone after they have explicitly asked you not to; or
Interfering with a transaction or the business of another vendor.
Interference occurs when a vendor intentionally interferes with another vendor’s shop in order to drive away their business. Interference is strictly prohibited on www.settle-carlisle.co.uk
Examples of interference include:
Contacting another vendor via the website Conversations to warn them away from a particular vendor, shop or item;
Posting in public areas to demonstrate or discuss a dispute with another vendor; or
Purchasing from a seller for the sole purpose of leaving a negative review.
Any use of the website to harass other Vendors, to support or glorify hatred toward, or otherwise demean people based upon: race, ethnicity, religion, gender, gender identity, disability or sexual orientation is strictly prohibited. If you receive communication that violates this policy, please let us know right away.
Purchasing an Item on www.settle-carlisle.co.uk
When you buy from a shop on www.settle-carlisle.co.uk, you’re directly supporting an independent business, each with its unique listings, policies, processing times and payment systems. By making a purchase from a seller on the site, you agree that you:
Have read the item description and shop policies before making a purchase;
Have submitted appropriate payment for item(s) purchased; and
Have provided accurate shipping information to the seller.
Leaving a Review of an Item
Reviews are a great way to learn about a seller’s items and reputation, help good sellers build a strong reputation, or help warn other buyers about a poor experience.
You can leave a review, including a one to five star rating and a photograph of your purchase, for 60 days after your item’s expected delivery date. The estimated delivery date is the purchase date + processing time + shipping time.
By leaving a review, you acknowledge that:
Your review and profile information will be publicly displayed on the seller’s listing and review pages.
Reviews may not:
Contain private information;
b. Contain obscene, racist or harassing language or imagery;
c. Contain medical drug claims;
d. Contain advertising or spam;
e. Be about things outside the seller’s control, such as a shipping carrier, The Settle Carlisle Railway Development Company Limited or a third party; or
f. Undermine the integrity of the Reviews system.
Extortion is not allowed on www.settle-carlisle.co.uk. Any attempt to manipulate reviews through threats, intimidation or bribery is considered extortion and is strictly prohibited on www.settle-carlisle.co.uk. Examples of extortion include the following:
A buyer leaves a negative review in an attempt to force the seller into providing additional items that were not agreed upon in the original transaction.
b. A buyer leaves a negative review in an attempt to force the seller into providing a refund when a refund is not warranted.
Shilling is not allowed on the site. Shilling is the fraudulent inflation of a shop’s reputation by use of an alternate account. The intent of shilling is to make a seller look more desirable by increasing the shop’s number of sales and overall review score. Not only does it violate our core value of transparency, but it is considered to be a deceptive business practice by the US Federal Trade Commission. Reviews must reflect the honest, unbiased opinions, findings, beliefs or experience of the buyer.
By uploading a photograph to the website or mobile app, you warrant that:
You own the photograph or you have the rights or permission to use the photograph; and
Creating and Uploading Content
As a vendor of www.settle-carlisle.co.uk, you have the opportunity to create and upload a variety of content, like textand photos. In order to keep our community safe and respectful, you agree that you will not upload content that is:
Abusive, threatening, defamatory or harassing;
Obscene or vulgar;
In violation of someone else’s privacy orintellectual property rights; or
False, deceptive or misleading.
Reporting a Problem with an Order or Returning an Item
Although www.settle-carlisle.co.uk is not directly involved in a transaction between a buyer and a seller, we provide a system in the unlikely event your purchase from a seller does not go as expected. You can use The Settle Carlisle Railway Development Company Limited to come to a resolution with the seller in the event of a non-delivery, or if an item you receive is not as described in the listing. You can file a case under the following circumstances:
A Non-Delivery occurs when a buyer places an order and submits payment, but the seller does not ship the item or does not ship the item to the correct address. The following are examples of Non-Delivery cases:
An item was never sent.
An item was sent to an address that is not on the settle-carlisle.co.uk.
There is no proof that the item was shipped to the buyer’s address.
An item is Not as Described if it is materially different from the seller’s listing description or photos. Here are a few examples of Not as Described cases:
The item received is a different colour, model, version or size.
The item has a different design or material.
The item was advertised as authentic but is not authentic.
The seller failed to disclose the fact that an item is damaged or is missing parts.
A buyer purchased three items but only received two.
The condition of the item is misrepresented. For example, the description at the time of purchase said the item was “new” and the item is used.
Not as Described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:
The item(s) were ordered for a specific date or event.
A deadline was agreed upon by the buyer and seller.
The item(s) are rendered useless after that date.
The following are not eligible by The Settle Carlisle Railway Development Company Limited:
Items that have beenpurchased in person
Intangible items, services, orprohibited items
Transactions where payment is not made through www.settle-carlisle.co.uk Direct Payments platform
Items that are returned without a return agreement
Items that have been altered, used, worn or washed after receiving them
Physical or tangible items that are not available for return because they have been destroyed or discarded by the buyer
Items that are received after the agreed-upon delivery date due to shipping delays
Cancelled transactions that have already resulted in a refund
Requesting a Cancellation
Only sellers may cancel transactions. Buyers may request that a seller cancel an order
Returning an Item
Each seller has his or her own return policies, which should be outlined in their Shop Policies. Not all sellers accept returns. If you reside in the European Union, you may be entitled to a 14-day “cooling off period,” or a “right of withdrawal,” during which you may return an item for any reason.