This site is owned and operated by The Settle-Carlisle Railway Development Company Limited of Town Hall, Market Place, Settle, North Yorkshire, BD24 9EJ. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at this address, by email at firstname.lastname@example.org or by telephone on 017683 53200.
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.v
All rights, including copyright, in this website are owned by or licensed to Settle Carlisle Railway Development Company Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.
Vouchers cannot be redeemed for cash in part of whole. They can only be used for the purchase of items specified on this site and cannot be used for purchases from the Settle Carlisle Railway trolley service.
You can apply for a Dales Railcard if you are 16-years-old and over and live between Skipton and Carlisle (on the Leeds-Settle-Appleby- Carlisle line), Skipton and Carnforth (on the Bentham line
between Leeds, Lancaster and Morecambe), Carlisle and Brampton (on the Hadrian’s Wall line)
and your postcode is in one of the following areas:
CA 1, 2, 3, 4, 6, 8, 9, 10, 11, 16, 17
DL 8, 11, 12
LA 2, 5, 6, 10
BD 23, 24
Members of the Friends of the Settle-Carlisle Line who live outside the eligible postcode area can purchase a Friends’ Dales Railcard, which provides the same benefits. Information about the Friends and their Dales Railcard scheme is available at foscl.org.uk.
The Dales Railcard can be used for journeys from stations between Leeds (and Bradford Forster Square) to Carlisle and/or Morecambe, plus Brampton and Wetheral on the Hadrian’s Wall line. It can also be used from Clitheroe/Whalley to Hellifield on Sundays only.
It cannot be used exclusively within the Leeds/Bradford/Skipton area or exclusively between Carnforth, Lancaster, Bare Lane and Morecambe.
Dales Railcards are valid for 12 months from the date of issue or commencement date.
The Dales Railcard costs £13.00 per person. It is not transferable and can only be used by the person named on the railcard. No replacements or refunds will be issued for unused, lost or stolen railcards.
No refunds are given on unused or lost tickets.
The Dales Railcard gives the holder a discount of one third of the cost of Single, Day Return and Standard Open Return tickets between valid stations.
Up to four children (ages 5 to 15 inclusive) can travel with a railcard holder. The child fare is based on a 81% discount on the adult fare. There is a minimum child fare of £1.
Dales Railcard holders can take advantage of the annual winter offer of a special reduced fare. Occasionally other special offers are made available to Dales Railcard holders. Every effort is made to advise Dales Railcard holders of any special offers by post or email. Alternatively, details of any special offers can be found at settle-carlisle.co.uk.
Applications can be made online at settle-carlisle.co.uk. Allow seven days for processing and delivery.
Applications to renew the railcard can be made up to one month in advance.
Any breach of the terms and conditions of the Dales Railcard will result in immediate confiscation of the card and offenders may be prosecuted. This also applies to purchasers who are found to have provided false address details in order to obtain their card. No refund will be given in these circumstances.
Some products in the online shop are produced, held in stock and sold by our carefully selected and approved partners. If you purchase any of these items, additional specific terms and conditions of sale may also apply. These additional terms and conditions will be clearly displayed in the item’s description in the online shop.
Postage and packing charges for items supplied by our partners may vary from the Settle-Carlisle Railway Development Company’s standard charge and this will be clearly indicated to you.
Our partners will be entirely responsible for fulfilment of their orders and when purchasing goods from these partners, your contract will be between you and the individual supplier.
Music & Ale trains are run as a joint promotion between Settle-Carlisle Railway Development Company and the Train Operating Company, Northern.
Advance tickets sold by SCRDC are valid for one person to travel between Skipton and Ribblehead return, departing Skipton at the published train time on the date shown on the ticket only. They are not valid on any other trains.
Purchase of a ticket does not guarantee a seat on the train and there is no seat reservation system for these events.
In the event that the train is cancelled by the train operating company, a refund of the face value of the ticket will be made within 14 days of the date of the cancelled event using the bank card details from which the payment was taken. Notification of the refund will be made by email.
If you wish to cancel your ticket order, there will be a standard administration charge of £10.00 per order irrespective of the number of tickets in that order.
No refunds are given on unused or lost tickets.
You are able to correct errors on your order up to the point on which you click on “Submit” during the ordering process. We reserve the right to charge an administrative fee where an invalid order has been submitted (eg Where the applicant does not reside in an eligible postcode).
The prices payable for goods that you order are as set out in our website. All prices are inclusive of VAT at the current rates (where applicable) and are correct at the time of entering information.
Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.
We will charge your credit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.
We do not store credit card details nor do we share customer details with any 3rd parties.
We charge a flat rate for delivery of £4.00 (including VAT) for administration, postage and packaging. Goods will be despatched by the cheapest method. Orders for Dales Railcards or Music & Ale Train tickets only are subject to a charge of £1.30 (including VAT) for administration, postage and packaging. Railcards and tickets are despatched by Royal Mail First Class.
Our flat rate delivery charge applies to addresses within the UK only (excluding the Channel Islands). We do not deliver to addresses outside this region. Goods will be posted to the address you specify in your order. It is important that this address is accurate. We cannot be held responsible for delayed or lost post. Goods will be delivered within 30 days of receipt of your order.
Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.
You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details. An acceptance of your order will take place on despatch of the good(s) ordered.
For your convenience, a cancellation form can be downloaded here.
We reserve the right to cancel the contract between us if:
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be, at your option:
Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
We take any complaints very seriously and we aim to respond to complaints as soon as we possibly can. If you are not happy with your order for any reason, then please contact us direct. We aim to resolve any issues as swiftly and amicably as possible.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at SCRDC, Railway Station, Clifford Street, Appleby in Westmorland, CA16 6TT and all notices from us to you will be displayed on our website from to time.
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
Address: Railway Station, Clifford Street, Appleby in Westmorland. CA16 6TT
Telephone: 017683 53200
Registered in England at: The Settle-Carlisle Railway Development Company Limited, Town Hall, Market Place, Settle, North Yorkshire. BD24 9EJ
Company Registration Number: 2679394
VAT Number: 675 4547 01