The Settle - Carlisle Railway

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Frequently Asked Questions

Answers to the questions which are regularly posed include:

Q:  Can I bring my dog on the train?

A:  Yes.   The Settle-Carlisle line is part of the UK rail network and the normal rules apply.  You just need to follow these simple guidelines:

  • Dogs (maximum two per person) must be on a lead, or in a secure appropriate carrying case.
  • Animals (or their containers) must not occupy seats, or a charge will be made.
  • The dog, or other animal, must not cause a nuisance or danger to other passengers.  If it does, you may be required to leave the train.

 

So, if you have a well-behaved dog it’s more than welcome and, best of all, dogs travel free of  charge!

The National Rail Enquiries website provides useful information about the carriage of animals and luggage on trains.

 

Q:  When is the next steam train?

A:  Steam train excursions do travel across the Settle-Carlisle line all year round and more frequently in summer but these are special excursions and you cannot normally board at Settle or Carlisle.  However, this website focuses on the year-round, seven day a week service operated by Northern.  Modern sprinter trains run between Leeds and Carlisle, calling at all the stations in-between (apart from the ‘express service with limited stops – check the timetable for full details). You’ll be treated to the same great views out of the window and a refreshment trolley service operates on many of the trains.

If it’s steam that you’re really after then there’s lots of information available on the UK Steam website, which has links to the various companies who organise the steam excursions.

 

Q:  Can I use my Railcard?

A:  Yes, the usual discount is available when using Senior, 16-26, Family, Forces, Two-Together Railcards. Remember if you live in the postcodes close to the Settle-Carlisle and Bentham lines, you can get discounts if you have a Dales Railcard.

 

Q:  Is assistance available for older or disabled passengers?

A:  Yes, Northern participates in a system called Passenger Assist.  Passengers can arrange assistance for their journey and book wheelchair spaces where available.  At manned stations, assistance will be provided by station staff or, at unmanned stations, by the train conductor.   To arrange assistance,  please call the Customer Experience Centre tel 0800 138 5560 at least 24 hours in advance of your journey.

Q:  Can I claim compensation when my train is delayed?

A:  Northern, the train operating company, have a delay repay scheme and compensation is paid when services are delayed for 30 minutes or more.  Go to Northern’s website or download a claim form here

Q:  I was going to order tickets from the Virgin website link but I do not live close to the stations listed.  Can I collect my tickets at any other station?

A:  Yes, you can collect tickets purchased on line at any “manned” station.  Take your booking reference and your credit/debit card to the ticket office and the staff can get your ticket(s).

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